Student and Family Support Office
Trillium Lakelands District School Board (TLDSB) recognizes that students and parents/guardians are vital partners in fostering student success, achievement, and well-being. To support this partnership, the Board is dedicated to collaborating with families to address any inquiries and/or concerns regarding their child’s education.
Process for addressing concerns
Inquiries from parents/guardians and students are to start at the school level with the student’s teacher and later with the principal if the matter is not resolved. If additional follow-up is required, the matter can be escalated to the superintendent of learning, followed by the TLDSB Student and Family Support Office.
The following graphic provides a step-by-step overview of the process for addressing concerns.
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Teacher
Principal
School's superintendent of learning
Student & Family Support Office
Chief executive officer
Trustees
Contacting the Student and Family Support Office
Following the communication with individuals outlined in the flow cart above, the TLDSB Student and Family Support Office can be reached at:
- Online form – below
- Phone: 1-844-501-0360
- Email: [email protected]
To help the office effectively review and respond to inquiries, please include all of the following details when reaching out by phone or email:
- First and last name of the person inquiring
- First and last name of the student (if different than the person inquiring)
- The school name
- Contact details – phone and email
- A comprehensive description of the question and/or concern, including the answer provided at the school level.
Timelines and expectations
The Student and Family Support Office is open Monday to Friday, 8 a.m. to 4 p.m., and closed on statutory holidays.
All inquiries made through the office will receive acknowledgement within two business days, and be fully addressed within five business days of receipt. If this timeline is not possible, a new estimated date will be communicated.
Online form
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